FAQs Page
How long does it take to process my order?
All orders are processed within 1–2 business days after your payment is confirmed. Orders are handled Monday through Friday, excluding weekends and holidays.
Can I cancel or change my order?
Yes, orders can be canceled or modified within 12 hours of placing them. Please contact us as soon as possible for assistance.
How much does shipping cost?
We offer Standard Shipping for a flat rate of $4.99 on all orders within the United States. There are no hidden fees.
How long does shipping take?
Shipping typically takes 5–8 business days after your order has been processed.
What is the total delivery time?
The total estimated delivery time is:
- Processing time: 1–2 business days
- Transit time: 5–8 business days
Estimated total: 6–10 business days
Do you offer free shipping?
No, we currently do not offer free shipping. A flat rate of $4.99 applies to all orders.
Where do you ship?
We currently ship within the United States only.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
What if my package is delayed?
While we aim to deliver within the estimated timeframe, delays can occur due to factors like weather, carrier issues, or high demand. We appreciate your patience.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and photos if possible.
Do you accept returns?
Yes, we accept returns within 14 days of delivery. Items must be unused and in original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options available at checkout.
Contact
How can I contact Roomrint?
If you have any other questions, feel free to reach out:
Roomrint
Email: roomrint@gmail.com
Phone: +1 623-980-3896
Address: 1935 Matzen Ranch Cir, Petaluma, CA 94954, USA